Support

If you're using your Macs as part of a business you can't afford to have them stop working, especially if you have deadlines to meet. We offer a range of support services designed to meet your needs and ensure that if your Mac develops a problem, it doesn't become a disaster for your business. Customers should note that while the following support options are our standard packages, we are happy to provide customised support packages to meet your exact needs.

Telephone Support

Often a problem might not be as serious as it first appears, sometimes it may simply require an update to an application, a system update, a small fix or an easy workaround. Perhaps the problem is merely that you need guidance on configuring a particular part of the OS. Our telephone support package will let you talk to a Mac expert whenever you find yourself in a fix. We will talk you through your problem and get you back on your feet as soon as possible. Customers who take out the telephone support option are also eligible for unlimited email support, access to the Customers Only area of this website and a discount on any ad-hoc support required. Telephone support contracts will vary based on the number of machines that you require covering, so please contact us for a competitive quote.

Call-Out Cover

Our call-out cover package gives customers a higher level of support. Customers are guaranteed an 8-hour call-out and all labour costs are included. This support option also includes telephone support, email support and access to the Members Only area of this website. Contact us for a quote on our call-out support package.

Full Cover

Our full cover package gives customers the ultimate peace of mind. This package guarantees an 8-hour call out with both labour and hardware costs included. Loan equipment is also included in this package to minimise any disruption to your business. This support option also includes telephone support, email support, a discount on a preventative maintenance contract and access to the Members Only area of this website. Contact us for a quote on this support package.

Preventative Maintenance

Just like a car, regular servicing of your Mac will help it to run in perfect condition. Our preventative maintenance contract entails a service of your Mac every 3 months. This service includes; applying all necessary system and application updates, performing a number of disk checking operations, ensuring data integrity, hardware diagnostic tests, system diagnostic tests and virus scans.

Ad-hoc Support

We are able to solve your problems on an ad-hoc basis if you do not wish to take out any of our support contracts. For a quote on any work that you need carrying out, please contact us.