Support means different things for different people, so we tailor our offers to make sure that our customers are getting exactly what they need, when they need it. We offer both ad-hoc support for single incidents and monthly or yearly support contracts. For single incident support via telephone or email, please click on the Rescue Centre link above.
Our Mac support contracts can be customised very precisely, varying on response times, different levels of remote support including complete helpdesk services, on-site support and more. The basic “building blocks” of our support are:
Remote Support. Telephone and email support as well as direct assistance via Apple Remote Desktop. Remote support can be specified with various levels of response-time, and include levels of out-of-hours support. Furthermore we can provide a complete outsourced Mac helpdesk solution, an ideal option for companies with little or no on-site Mac expertise. Remote server support can include complete monitoring of servers and services, including hardware monitoring, often allowing us to troubleshoot server issues before they become a problem for end users.
On-site Support. This support level includes guaranteed response times, with on-site attendance by an engineer or consultant. This support level can include all call-out costs over the course of a year. Our on-site support options also includes Remote Support.
Full support. The complete option for customers who want their Macs completely managed. Including Remote Support and On-site Support, this level also covers hardware. If a problem proves to be a hardware issue we will replace the damaged part. This support level can also include loan equipment so users suffer no down-time in the case of hardware failure.
These support options can be entirely tailored to a client’s exact needs, and can be arranged for both standard Mac systems and for Mac server systems, including Xserves and associated hardware and software (eg. RAID arrays, backup solutions and SAN systems, including Xsan).
Support contract pricing varies based on the number of Macs, location and other factors, so for more information or for a quote please contact us.
Copyright © The Mac Place 2009. Design:Highground Valid XHTML 1.1